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Terms & Conditions

Between the Registered Nutritional Therapist, Personal Trainer and Health Coach (Kenergetics) and Client.


The Nutritional Therapy and Personal Training Descriptor

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners (NTs) assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. NTs consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.

Personal training applies physical exercise, stretching and mobility work to promote fitness (strength, flexibility, endurance, agility, speed, power and mental wellbeing). Personal Trainers (PTs) assess an individual’s fitness levels, symptoms and health goals, whilst also considering any current or previous injuries. This allows them to provide appropriate types of exercise and movement for each individual.

Practitioners never recommend nutritional therapy or exercise as a replacement for medical advice and always refer any client with 'red flag' signs, symptoms or injuries to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy/exercise programme that has been provided.


Kenergetics requests that the Client notes the following:

  1. The degree of benefit obtainable from nutritional therapy and personal training may vary between clients with similar health problems and following a similar nutritional therapy or exercise programme.

  2. Nutrition, exercise and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  3. Kenergetics cannot diagnose, or claim to treat, medical conditions.

  4. Kenergetics´ recommendations are not a substitute for professional medical advice and/or treatment.

  5. Any type of exercise carries with it a risk of injury and exacerbation of existing medical conditions . Your personal training sessions are designed to minimise these risks, whilst also providing an effective exercise programme.

  6. Kenergetics may recommend food supplements and/or functional testing (hormone, stool, blood, genetic etc.) as part of your nutritional therapy/exercise programme and may receive a commission on some of these products or services.

  7. Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance. Any legal conflicts between Kenergetics and client will be governed by United Kingdom laws. 


The Client understands and agrees to the following:

  1. I am responsible for contacting my GP about any health concerns.

  2. If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by Kenergetics. This is necessary because of any possible interaction between medication and the nutritional programme.

  3. It is important that I inform Kenergetics about any medical diagnosis, medication, herbal medicine or dietary supplements I am taking, as this may affect the nutritional programme.

  4. If I am unclear about the agreed nutritional therapy programme/exercise regime/supplement doses/time period, I should contact Kenergetics promptly for clarification.

  5. I understand that the recommendations are personal to me and may not be appropriate for others.

  6. I must contact Kenergetics should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.

  7. If I experience an adverse reaction from any supplements recommended to me, I must discontinue these immediately, inform Kenergetics and contact a doctor if I feel like this is necessary. 

  8. I will inform Kenergetics of any illness or injury that might be aggravated by exercise or eating certain foods.

  9. I will experience some feelings of exertion during each personal training session, and might feel hot and uncomfortable at times. My breathing and heart rate will increase as a result of engaging in physical exercise.

  10. For at-home exercise, I will find a space that allows me to move freely and also keep my surroundings tidy to prevent any unwanted accidents.

  11. I will be responsible for my own safety during any exercise as part of my programme. If I ever experience pain or excessive discomfort during exercise, I will stop the activity immediately and inform Kenergetics of my symptoms. 

  12. I agree to indemnify Kenergetics from any liability in the case of personal injury or adverse effects.

  13. Recording consultations using any form of electronic media is not allowed without the permission of both me and Kenergetics.  

  14. I understand that all content provided to me belongs to Kenergetics, and I will not reproduce or share any of such content with other parties. 


Confidentiality and Data Protection

Kenergetics is registered with the Information Commissioner´s Office (ICO), and will keep your personal information confidential and secure following GDPR guidelines. Kenergetics uses Practice Better as a client management system, which is GDPR compliant. All your details will be stored safely within Practice Better, unavailable for anyone to access, apart from Kenergetics. Your information will not be shared with third parties without your consent. However, if Kenergetics believes there is a risk of significant harm to yourself or another person, they may pass the information onto an appropriate authority using the legal basis of duty of care.

Kenergetics can use the personal information you provide to:

  1. Provide the services

  2. Process your payment for such services

  3. Add you to the newsletter emailing list, which provides information relevant to your health concerns, and any similar services Kenergetics provides that may be of interest to you. You can stop receiving these communications at any time by selecting the ‘Unsubscribe’ button at the bottom of such emails.

  4. Present a case study for educational purposes of other health professionals, although your identity will always be kept completely anonymous.

  5. Refer you to a different practitioner/GP or contact your Emergency Contact if necessary. 


Programme Terms of Engagement


Depending on the programme you have chosen, you will have regular contact time with Kenergetics, either by phone or over Zoom. In all 12-week programmes you will receive personalised nutrition, exercise and lifestyle advice sent to you through the Practice Better client portal. Personal Training bundles only cover exercise, and these sessions area also run through Zoom. All Zoom links will be sent to you.

Programme Content:

  • Walk: 1 initial consultation, 2 monthly follow-up consultations, 2 personal training sessions.

  • Run: 1 initial consultation, 5 bi-weekly follow-up consultations, 2 personal training sessions.

  • Sprint: 1 initial consultation, 6 bi-weekly follow-up consultations + 5 bi-weekly phone check-ins (follow-ups and phone calls alternate on a weekly basis), 2 personal training sessions.


The Sprint programme includes Whatsapp/message support, which gives access to asking questions throughout your programme. If you are on a different programme, questions should be discussed within your booked sessions. 


Payment and Booking:

  1. Full payment is due before your first appointment. This can be done by following automated instructions on invoice, or alternatively with manual bank transfer. Kenergetics reserves the right to cancel your appointment without successful payment. 

  2. Once payment has been made, it is advised to pre-book your sessions as far in advance as possible to avoid disappointment of someone else booking your preferred slots. You can do this in your client portal in Practice Better. 

  3. Please be available for your appointments at the agreed start time. If you are late, the duration of the service may unavoidably be reduced.

  4. It is your responsibility to book your sessions to match your selected programme time frame as listed under ´programme content´ above.



  1. A minimum 48-hour notice is necessary to reschedule an appointment. The session will be forfeited in cases of no-shows or if notice is given any later than 48 hours.

  2. It is your responsibility to ensure you have a working internet connection for online appointments. If you are unable to connect as scheduled, the appointment might be considered a no-show and charged in full.

  3. For optimal results, your programme is designed to be completed within 12 weeks. If this is not possible, then all programmes must be completed within 16 weeks from the day of purchase (by special arrangement only). Any outstanding sessions will be forfeited after this.

  4. Kenergetics reserves the right to amend any consultation upon 24 hours notice.

  5. If you have commenced a programme and wish to cancel prior to the end of all scheduled services offered within the programme, you shall be obligated to pay all fees accrued prior to the effectiveness of your cancellation. Kenergetics reserves the right to include fees for all preparatory work and research undertaken, in addition to the scheduled contact dates for consultations and calls.

  6. Kenergetics reserves the right to decline to provide the Services to you, for any reason, and will refund any amounts pre-paid by you for services not yet received.


Language: your sessions can be done in English or Norwegian. Note that Practice Better and some forms (like this one) will be in English. 


Third parties:

  1. Nutrition professionals are automatically set up to receive commission on supplements/clinical testing. However, Kenergetics has chosen to hand most of this percentage to their clients, giving you 20% off supplements from the Natural Dispensary. Discounts on clinical testing may vary depending on the testing company we are purchasing your tests from. 

  2. When you order from Vivo Life using the discount code ´KENERGETICS´ for 10% off, Kenergetics will receive a 15% commission.


Physical Activity Readiness Questionnaire (PAR-Q)

If you are between the ages of 15 and 69, the PAR-Q will tell you if you should check with your doctor before you significantly change your physical activity levels. If you are over 69 years of age and are not used to being very active, please get medical clearance from your doctor. Please read carefully and tick YES or NO.  


  1. Have you been diagnosed with a heart condition, or been told that you should only perform physical activity prescribed by a doctor?

  2. Do you feel pain in your chest when performing physical activity?

  3. Have you experienced chest pain when NOT performing physical activity in the last month?

  4. Do you ever lose your balance from dizziness when exercising, or have you lost consciousness recently?

  5. Do you have any bone or joint problems such as arthritis, which could be aggravated through physical activity?

  6. Is your doctor currently prescribing you medications for high blood pressure or a heart condition?

  7. Have you had an asthma attack requiring medical attention in the last 12 months?

  8. If you have diabetes (type 1 or type 2), have you had trouble controlling your blood glucose in the last three months?

  9. Do you currently exercise on a regular basis?

Is there any reason why you should not participate in physical activity?


If you answered YES to any of the above (apart from question 9) or you are concerned about your health, you should consult a physician/GP before substantially increasing your physical activity. 

In most cases, you will still be able to do any type of activity you want as long as you adhere to some guidelines. 


By signing these Terms & Conditions with Kenergetics, I confirm that I have sought out necessary medical clearance following from my PAR-Q and read, understood and agree with all Terms & Conditions listed in this document.

Last updated: 27th January 2023

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